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Google's contract staff are listening to voice recordings made by users



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GGoogle acknowledged that employees were given access to voice recordings made by the owners of their Google Home Smart Loudspeaker.

The technology company pays "language experts" around the world to listen to and transcribe audio recordings made by users.

It says listening is "critical for the development of technologies that manage products such as Google Assistant, software that delivers the Google Home Speaker and features on Android smartphones."

Temporary employees provided by contractors are sent audio recordings to rewrite, so that Google can improve its services for people who speak different accents and languages. Approximately one in 5,000 entries are sent to a language expert.

Google claimed …

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